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1. Information We Collect

1. We may collect personal information when you submit a contact form, request leasing information, inquire about a property, or communicate with us. This may include: Rental application details, such as your name, address, email address, phone number, etc.
2. When you visit our Site, we may automatically collect IP address, browser type and device information, and usage details i.e., pages you visited, referring website, time spent on the Websites, etc. This data is generally aggregated and used for analytics and website improvement.
3. We also may collect information you provide voluntarily, including but not limited to, payment information, maintenance requests, surveys, participation in community activities, etc.

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2. How We Use Your Information

We may use collected information to:

1. Process rental applications and provide resident and prospective resident services, including but not limited to, facilitate communication between our residents and management, and process service requests and maintenance orders;
2. Share important community announcements and services, and provide statutory and voluntary notices and updates;
3. Improve website functionality and user experience;
4. Monitor and analyze usage trends;
5. Comply with legal obligations; and
6. Send service-related and promotional communications.

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UPM does not use collected information to make automated decisions related to housing eligibility or applicant screening.

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3. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following cases:

1. With our Management Team: To address service requests, communicate important updates, and protect the rights, property, or safety of UPM, residents or others.
2. With Service Providers: For maintenance, technical support, and authorized third-party applications that offer services to you, as a prospective resident or resident of our community.
3. Third-Party Links: Our website may include links that redirect visitors to third-party websites. We are not responsible for the privacy practices or content of those websites, so please review the respective privacy policy before providing personal information.
4. As Required by Law: To comply with legal obligations.

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4. Cookies and Tracking

We may use cookies and similar technologies to improve user experience, maintain website functionality, and analyze traffic and usage. You may control cookies through your browser settings. We are not responsible for limited website functionality as a consequence to changes in cookie settings.

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5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your data, including encryption of sensitive data, regular security audits, and access controls to prevent unauthorized access. However, we cannot guarantee absolute security.

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6. Your Privacy Rights

UPM is a Florida-based and Florida-run business. Depending on your place of residence, you may have the following rights, subject to any applicable exemptions or limitations:

1. The right to access. You have the right to confirm whether we are processing your personal information and to access such personal information.
2. The right to correct. You have the right to request that we correct inaccurate personal information that we maintain about you.
3. The right to delete. You have the right to request that we delete your personal information under specific circumstances.

To exercise applicable rights, you may contact us at: Customer Service customerservice@unitedpropertymgt.com, including in the subject line "Re: Privacy Policy" or (305) 558-0060. We may take reasonable steps to verify your identity before fulfilling your request.

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7. Persons under 18 Years of Age

The Site is not intended for or directed to persons under 18 years of age. We do not knowingly collect or maintain information at the Site from those we know are under 18, and we do not permit persons under 18 years of age to become registered users of the Site.

If we become aware that we have collected information from an individual under 18 years of age, we will immediately delete such information.

No part of the Site is structured to attract anyone under 18. By using the Site, you represent that you are not under 18 years of age.

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8. Equal Housing Opportunity

UPM encourages and supports an affirmative advertising and marketing program to connect all persons to housing opportunities, no matter their race, color, religion, sex, handicap, familial status or national origin.

UPM is committed to compliance with all federal, state, and local fair housing laws. UPM will not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific classes protected by applicable laws. UPM will allow any reasonable accommodation or reasonable modification based upon a disability-related need. The person requesting any reasonable modification may be responsible for the related expenses.

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9. Accessibility

UPM is committed to providing an accessible and inclusive online experience for all users, including individuals with disabilities. We strive to make our website accessible in accordance with the principles of the Americans with Disabilities Act (ADA) and generally accepted accessibility standards.

If you experience difficulty accessing any content or have suggestions for improving accessibility, please contact us at Customer Service customerservice@unitedpropertymgt.com, including in the subject line "Re: Privacy Policy" or (305) 558-0060, and we will make reasonable efforts to assist you.

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10. Contact

If you have any questions about the Privacy Policy, please contact us at: Customer Service customerservice@unitedpropertymgt.com, including in the subject line "Re: Privacy Policy" or (305) 558-0060.

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